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SHIPPING AND RETURNS

Order delays during Covid-19. Wah waaaaahhhh…

First, I want to take a moment to say thank you to everyone who’s  been showing support to this little business during this challenging time. For weeks now, the entire world is adapting to a new normal. It has been difficult for us all to deal  with the changes, and I’m hoping it’ll be over soon.    

I’m staying in touch with my fulfillment partners about fulfillment and shipping delays. Here are  the estimates we are currently looking at, as of May 8, 2020 (items ship from the fulfillment center nearest your location):  

FULFILLMENT ESTIMATES

ITEM US MEX EU
TEES 20-25 business days 10-13 business days
MUGS 17-23 business days 2-4 business days
FACE COVERS/NECK GAITERS 10-13 business days 3-6 business days
ACCESSORIES 2-4 business days 2-4 business days
LEGGINGS 15-20 business days 15-20 business days
       
       


I know this isn’t what you guys are used to, so I’m grateful for your patience as you continue  coming back to our brand and enjoying our products. 
 
Some good news is, I now have more time to focus on some exciting designs/products I previously simply didn’t have time for. Stay tuned for more additions to the collection!    

Thanks again, and, most importantly, stay safe.  

DELIVERY

When will I get my order?

It usually takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows:
USA: 4-7 business days
International: 10-20 business days, depending on your country (UK and France orders average 3-5 business days) 

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t  be home to accept it, use an address where you know you’ll be!    If the shipping address was correct, and the package wasn’t left at the post office or at your  neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost.    Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP  code lookup to make sure you get it right!

ORDERS

How are your products made? 

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!

How do I track my order? 

If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at [insert  your support email here].

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at Info@CoffeeKitties.com within a weeks’ time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

RETURNS

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at Info@DandelionGraphicDesign.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at Info@DandelionGraphicDesign.com with photos of wrong/damaged  items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let  us know at Info@DandelionGraphicDesign.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a  refund!